Terms of Use TERMS OF USE

These terms apply to the sports news and information, membership and directly operated online-store services provided by 上海茵佳体育发展有限公司 (referred to below as “we” or “us”) through inkasports.net. Please read these terms before registering, placing an order or using the services.

1. Accounts and Website Use

1. Users should register with an email address they own and can use to receive messages, and keep their login credentials secure. Personal information other than the email address and password may be provided as needed.
2. Users must not use this website for unlawful activities, infringement, fraud, malicious orders, system interference or unauthorized large-scale scraping.
3. The website’s original text, images, layouts and software are protected by intellectual-property laws. Rights to third-party content belong to the respective rights holders.

2. Products, Orders and Payments

1. Product names, specifications, sizes, prices, stock levels and estimated dispatch times are those displayed on the page when an order is submitted. If we cannot fulfill an order because of an obvious pricing error, lack of stock or an irregular transaction, we will contact the user to resolve the matter and return any payment through the original payment method.
2. Users should check the products, customization details, quantities and delivery address. Stock is reserved when an order is submitted, and payment must be completed through WeChat Pay or Alipay within 10 minutes. Orders that exceed this time limit will be canceled and the stock released.
3. Payments are processed by WeChat Pay or Alipay. We do not store payment credentials such as bank card numbers or payment passwords. If the payment result and order status do not match, please use the contact details at the end of these terms to resolve the issue.
4. A refund for a paid order that has not yet been dispatched can be requested in the Member Center. After verification, the payment will be returned through the original payment method. The time it takes to reach the account depends on the payment provider’s processing progress.

3. Delivery, Receipt and After-Sales Services

1. The store mainly uses SF Express for delivery; the specific method and shipping charge are those displayed at checkout. In-stock items are normally dispatched within 2–5 days after payment. Items ordered from overseas and pre-order items are handled according to the estimated times stated on the product page.
2. On receipt, please check the outer packaging, item quantities and appearance. If you find damage, an incorrect item or missing items, retain the packaging, shipping label and photographs, and contact us promptly.

(1) Returns and Exchanges Policy

1. Returns are not accepted for non-quality reasons. For standard in-stock items, one exchange, such as a size exchange, may be requested within 7 days of signed receipt, provided the item remains fit for resale, the packaging, tags and accessories are complete, and the store has the required item in stock.
2. Lettering, numbers, sleeve patches and custom printing completed according to details confirmed by the user are customized products and cannot be returned or exchanged for non-quality reasons. For quality problems, incorrect items or production that differs from the confirmed details, please contact us for verification and handling.
3. KAMO purchases made on a customer’s behalf, items ordered from overseas, lucky bags and products with after-sales conditions specified in advance are handled under the rules confirmed on the relevant product page. The one-time exchange arrangement for standard in-stock items does not apply to them. Refunds where fulfillment is impossible, such as when a supplier has no stock, are handled under the original order rules.
4. Quality problems and after-sales services required by law are not affected by the above restrictions on returns and exchanges for non-quality reasons. Changes to a team’s sponsor, player transfers, changes to player numbers and other reasons unrelated to product quality do not qualify for returns or exchanges.

(2) Request Procedure and Shipping Costs

1. Within 7 days of signed receipt, please email servers@inkasports.net with the order number, reason for the request and contact telephone number; attach photographs for quality issues. Under the existing procedure, we will reply within 1–3 working days. Please send the goods back within 3 days of receiving our reply, using the return information provided.
2. Returned goods must retain all packaging, tags and accessories. Do not use freight collect or ordinary post. We bear reasonable shipping costs arising from quality problems or incorrect items; where the buyer advances these costs, they will be handled against supporting receipts. The buyer bears exchange shipping costs for non-quality reasons, such as size selection.
3. The applicable after-sales process will be carried out after the goods are received and inspected. Under the original procedure, refunds for returns due to quality problems are sent through the original payment method within 3–7 working days after inspection. Actual receipt of the funds depends on the payment provider’s processing progress.

4. Membership, Points and Invoices

1. Registration awards, purchase points and redemption rates are those shown in real time in the Member Center and at checkout. Currently, purchases earn 1 point for each full RMB 100 actually paid for goods, excluding shipping. Points are issued after 10 full days have elapsed since receipt is confirmed. When redeemed, 1 point offsets RMB 1, with the deduction on a single order capped at 30% of the goods amount.
2. When an order is canceled or refunded, points used or issued will be returned or deducted as appropriate to the actual transaction outcome.
3. Users who need an electronic invoice may submit accurate invoicing information as instructed on the page. Users must cooperate in resolving delays in reissuance caused by incorrect information.

5. Personal Information and Third-Party Services

We process account, order, delivery, after-sales and security-log information in accordance with the Privacy Policy. To complete payments, delivery and email notifications, or fulfill legal obligations, we provide the relevant payment institutions, logistics providers and necessary technical service providers with the information required to perform the service.

6. Liability and Dispute Resolution

1. For service interruptions caused by system maintenance, communication failures or force majeure, we will restore service as soon as reasonably possible and assist with unfinished orders. This provision does not exclude liability that cannot be excluded by law.
2. Disputes should first be addressed through consultation. If consultation fails, complaints may be made in accordance with law to market-regulation authorities or consumer organizations, or proceedings may be brought before a people’s court with jurisdiction.

7. Operator and Contact Details

Operator: 上海茵佳体育发展有限公司
Address: 上海市闵行区江川路291弄20号上企创业湾4号楼1楼A单元
Telephone: 19121859358
Email: servers@inkasports.net
Service hours: Monday–Sunday, 13:00–20:00